IHG HOLIDAY INN North London UK -NO SPEAK OF CHEAP HOTEL REVIEWS- 0 Stars AVOID!

5/5 - (1 vote)

YouTube video


Here's a hands-free video guide to the IHG Holiday Inn hotels in Hertfordshire, North London (officially Elstree & Borehamwood), UK. QUICK REVIEW: Avoid this hotel (and all 'IHG' brands) due to poor quality and customer service. We complained about this noisy room which has zero soundproofing around the internal door to the neighboring room, with the guests next door being completely audible and it also occasionally creaks requiring bags or objects to be placed on it. It also only has a twist door knob lock which I think can be opened with a long screwdriver or similar – a huge safety concern. The bathroom is not clean and the shower is not powerful, water flows out in all directions. We checked in late and when we went to talk to the front desk, there was no one on duty for a long time to wait. To complain, their website asks you to email the hotel directly, when we did, they ignored 2 emails, then emailed general customer service, they responded in an automated text that didn't address the issue. Finally, sending the email to the CEO/headquarters generates a confirmation from the assistant, so we know they received the email, but they chose to ignore it again. My company that booked the accommodation noted what happened and confirmed they no longer use IHG. Totally unacceptable disrespect by IHG towards customers. Their hotel brand is NOT recommended. Zero stars-AVOID.

VIDEO SOURCE

BACA JUGA  HOTEL BAJET 4 BINTANG DENGAN KEMUDAHAN DI KAWASAN KUTA BALI, HANYA 100 RIBU SEMALAM - ULASAN HOTEL BLOO

One comment

  1. UPDATE: They eventually refunded us only when threatened with Trading Standards, even then they still chose not to address the complaint or apologise properly. Avoid all IHG and Holiday Inn brands unless you enjoy being ignored or given the runaround!

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